6-10 Broad Street, Hanley, Stoke-On-Trent, Staffordshire, ST1 4EU
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Google's 5 most relevant reviews. The rating is Google's average across all 64 reviews.
I am extremely disappointed with this firm. Communication has been very poor. Despite numerous attempts to make contact, including emailing filled form on line, leaving voicemails and providing my contact details, no one has returned my calls.
I was assured that someone would get back to me, but this never happened.
View this review on GooglePick another firm I was in 2 minds as to whether to use Wooliscrofts, or another firm. How I wish I’d made a different decision. Wooliscrofts have been totally inadequate in their services surrounding my family court case. They are unable to take ownership of mistakes and instead choose to provide excuses when said errors are uncovered rather than resolve things by taking accountability. When ceasing the agreement with Wooliscrofts, they were advised to liaise with my partner rather than myself who was the subject of the case and in an extremely vulnerable condition. Instead, Wooliscroft not only chose to completely ignore this request, but proceeded to continue to hound myself for completed forms despite having my partner's contact details and having been asked to communicate with him, which has caused significant emotional damage to me at an already difficult time. Wooliscrofts have proven to be nothing short of glorified administration assistants.
Following my review of Wooliscrofts on another site, and my formal complaint; the firm actually used the formal complaint response to not only highlight in yellow, but in caps lock also, that I should consider my own review inappropriate & should take it down. This firm cares only about image and not taking care of their clients, and the reviews they consider ‘appropriate’ are only those which praise them. The complaint will now be escalated to the Legal Ombudsman.
View this review on GoogleDisappointed, phoned to get help with the conveyancing of my late mother's house. Phoned up; was told someone would call me. Two weeks later, no call back; tried to phone again and could not get through, so went elsewhere
View this review on GoogleThis company failed to notify me of a leashold attached to my house, i discovered it three years later and worse they completly denied any accountability and gas lit me throughout - They completly took advantage of me when i was going through a really hard time and have shown no mercy.
I am still in the process of proceeding with legal claims through a private company for negligence and miss-information. Unfortunately the RSA who claim to be there in suppprt of the little people have failed to help as the timing was out of their limits. I am now stuck with a house that i cant sell and a dream i cant chase and worse have a baby that cant live with her father.
This has caused immense stress on my family - i believe in Karma and expect this company to crumble very soon!
Please stay clear of this company. Ill update this review when the legalities have given further guidance.
View this review on Google23rd November 2024 we engaged Woolliscrofts to do the conveyancing on our parents home....a good name, longstanding, respected company. We were aiming for the January auction and all looked well. Initial forms weren't sent out until January so no hope obviously of the January sale, then we had other forms not being sent out to us and needing us to remind them, phone calls went unanswered or not replied to for days causing delays, asking us for various proof documents that they've already received from us long ago, searches were mentioned in January but nothing done about it, I was then told the searches had been applied for on the morning of 7th Feb, I called later that day to find they hadnt at all and that the searches needed paying for before they could apply for them..... the next sale is 4 weeks away! So many people dealing with it, one not knowing what the other has done. We went from getting the house into the January auction, to the March auction..... I was told " I hope so". Needless to say the March sale came and went due to no legal pack available due to no search results. The searches came back and the house finally went in the April sale.
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