103 Colmore Row, Birmingham, West Midlands, B3 3AG
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!!! NOT RECOMMENDED !!!
This firm’s medical negligence area is not recommended. I have put the following to the complaints partner and escalated to the senior partner, who have failed to investigate my concerns, which as I have said are in the public interest.
1) Systemic issues in the medical negligence department
In short, I’m a cancer sufferer with a medical negligence claim against QE Hospital Birmingham, who are their clients. The issue I have with this firm is about lack of responsiveness to basic emails, lack of progression of my case, failure to respond to emails requesting a basic level of information, which their clients have already agreed to provide, the information when provided is too vague to assure me the case is being progressed, and there is failure to conduct a basic level of competence in managing cases such as mine in particular to ensure all medical records are collected up front.
2) Failure to collect medical records in good time
Medical records can take upwards of 3-6 months to obtain from SARs so a failure to get them up front and then to request different records at intervals can drag a case out for years. This firm will request medical records in dribs and drabs continually esp at points where they are asked for updates on where the case is. This has happened previously with another Associate at this firm so it’s not a one off incident.
3) Dragging out cases such as mine to enrich the firm at the expense of the tax payer
Moreover, the medical negligence department drags out cases such as mine exponentially in order to increase their fees notably as regards medical records but also in continually delaying matters. This is well documented by me. I have put this to James Holman, the complaints partner, and David Lewis, the firm’s senior partner, but neither has investigated my allegations, instead hiding behind the fact that they owe me no duty of care (which I’m not even sure is true and put to them citing Ombudsman wording… no response). Not only is this fobbing off and lazy, it indicates to me that they know my claims to be true. Whether I be a direct client or not is irrelevant since these publicly funded cases and wasting public funds, is clearly in the public interest and protected under the Public Disclosure Act 1998, under which I’m writing this review. If I don’t see any traction I’ll continue to escalate to my MP and the relevant government departments.
Shame on this firm.
View this review on GoogleBirmingham office overcharged me in my opinion. Made multiple errors and tried to cover them up in my opinion. Although solicitor was generally helpful, sadly I would not recommend due to my overall experience. The matter was 'investigated' through complaint but due to inaccurate ( in my opinion) conclusions drawn am having to refer to ombudsman. After referral was awarded sum but not equal to amount I believe I was overcharged. Financial management was an issue at the time I used this firm.
View this review on GoogleHR Rely service for employers highly recommended. Andrew Forrest and his team are some of the best in the West Midlands.
View this review on GoogleExcellent Law Firm, would recommend it.
View this review on Googleunbelievably slow - instructed years ago and have not progressed the sale
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