6 Park Place, Cardiff, South Glamorgan, CF10 3RS
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Google's 5 most relevant reviews. The rating is Google's average across all 143 reviews.
My dream of completing my Master's degree at University of Warwick was hanging by a thread. I had failed a core module, while silently battling severe anxiety, depression, insomnia, and the tragic loss of a close friend. Because my mental health conditions clinically impaired my functioning and my ability to report these struggles on time, the university rejected my mitigating circumstances applications and appeals four separate times.
I felt entirely unheard, overwhelmed, and hopeless. That is when I decided to contact the Education Law Department at Robertsons Solicitors, and it was without a doubt the best decision I ever made.From my very first communication with Rhys Palmer, the weight of the world began to lift off my shoulders. Rhys listened carefully to my complex situation with genuine empathy, but more importantly, he responded with unmatched professionalism and legal precision. He thoroughly explained the Office of the Independent Adjudicator (OIA) complaints process and provided immediate reassurance that I had a fight worth having. Rhys and his team didn't just argue about missed deadlines; they completely changed the battlefield.
The dedication, responsiveness, and thoroughness of Rhys, Ffion, and the entire team were evident every step of the way.And the results speak for themselves! Thanks to their incredibly robust submission to the OIA, the university offered a settlement before a final OIA ruling was necessary, agreeing to have a completely fresh, independent Mitigating Circumstances Panel review my case and my medical evidence from scratch, totally free from any prior bias. It has been a long, highly stressful, and emotional process, but I now finally have the fair, unbiased opportunity to prove my academic capabilities.
This incredible turnaround simply would not have been possible without the hard work, expertise, and unwavering commitment of Rhys Palmer and his team.If you are a student facing an overwhelming institutional bureaucracy, do not fight it alone. I cannot recommend Robertsons Solicitors highly enough. My sincere thanks to Rhys and the Education Law Department for giving me my future back!
View this review on GoogleWe are beyond grateful to Rhys Palmer, Danielle Howard and Ffion Davies from the Education Law Department for securing our son a specialist placement and the IDP provision he needs.
Our son was initially denied a specialist placement at the local authority's panel meeting. Despite our attempts to engage with the local authority and highlight his needs, he was left without a school placement. We were told to make our own arrangements to find a mainstream secondary school for a child with significant additional learning needs.
That's when I decided to contact Robertsons Solicitors. I spoke to Rhys, who listened carefully to my concerns and explained how they could help. Rhys and his team quickly secured a tribunal date and guided us through the next steps and gathering evidence. It was a massive weight off our shoulders knowing we had experienced professionals supporting us and fighting for our son's best interests.
Rhys and his team were thorough, knowledgeable and incredibly responsive throughout the entire process. Their dedication to achieving the best possible outcome for our son was evident from start to finish.
And that's exactly what they achieved! Through negotiations, Rhys and his team secured a specialist placement and a comprehensive IDP for our son without the need for a tribunal hearing.
We couldn't be happier with the outcome. It has been a long, stressful and emotional process, but we now have the support, placement and provision our son needs. That would not have been possible without the hard work, expertise and commitment of Rhys, Danielle and Ffion.
We cannot recommend them highly enough. Our sincere thanks to Rhys, Danielle and Ffion for everything they have done for our family.
View this review on GoogleRhys Palmer and his team provided me with excellent advice related to a school admissions appeal. Rhys' diligent and thorough approach to preparation of a written submission on our behalf was very effective and ensured we were completely prepared. Very satisfied with the expert advice provided by Rhys and was impressed by his attention to detail.
View this review on GoogleIf you’re considering Robertsons Solicitors in Cardiff for probate, please read this first.
My identity was accepted on 30 September 2025.
73 days later – still no payment.
Managing Director Chris Barber personally claimed on 4 December that missing-beneficiary insurance was “already in place” – yet no policy has ever been produced.
Three Subject Access Requests sent – two deliberately ignored for days.
Formal complaints live with SRA and Legal Ombudsman.
Basic communication and courtesy completely absent.
Avoid for estate administration.
December 2025
View this review on GoogleI cannot recommend Rhys Palmer and the Education Law Department at Robertsons Solicitors highly enough.
Rhys represented me in a complex set of EHCP appeals involving EOTAS provision. The Local Authority did not meaningfully engage in the process leading up to Tribunal, and the cases were both legally intricate and emotionally demanding.
On the day of the Tribunal, the legal teams negotiated and agreed the substantive changes required to meet my children’s educational needs. These included provision outside of school (EOTAS) and emotionally safe and appropriate specialist transport arrangements. The agreed plan was presented to the Judge and formally approved, with the Tribunal also ruling in our favour on the remaining disputed point.
The outcomes were excellent.
Throughout the process, Rhys was calm, strategic and highly knowledgeable. He demonstrated a clear understanding of EOTAS law and how to approach Local Authorities that are reluctant to engage. His preparation was meticulous, and he instructed an exceptional barrister who fully understood the nuances of the case and presented the arguments with clarity and authority.
He was also clear and realistic in his advice throughout, helping me understand both the legal position and the likely strategic approach at each stage. This made an enormously stressful process feel structured and manageable.
Equally important was the human aspect of the support provided. Managing multiple legal processes while caring for children with significant SEND needs is overwhelming. Rhys and his team were consistently responsive, steady and respectful. They listened, held space when things felt unmanageable, and kept the focus firmly on securing the right provision.
I would not hesitate to instruct Rhys again and confidently recommend him to any family navigating complex EHCP disputes.
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