125 Wood Street, London, EC2V 7AW
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I am co administrator on an Estate entrusted for probate to Penningtons Manche Cooper (’PMC’) in September2024. Their original quote for the work was £10,000 which we considered reasonable in appointing an expert London based firm.
However, PMC failed me and my co-administrator, the widow of the deceased in every possible way. From failing to submit the initial application correctly ( losing us months), to being unable to carry out work they were hired for, to giving poor advice, to involving highly expensive colleagues without prior consultation and even failing to correctly pass our account to new solicitors following a complete break down in trust (again losing us several months).
We were billed around £40,000 for a failed service. We recovered only a quarter of this on repeated complaint but this experience almost cost the widow involved a mental breakdown on which no price can be attributed.
Our initial complaint was handled by the very solicitor who had made fundamental errors, seemingly normal practice and who declared the complaints were unfounded. It was then taken up by the head of complaints who had failed to report even to this date.
And this despite assurance from the CEO Helen Drayton who wrote in October 2025 ’This is being prioritised by our Complaints Team who will reply with a substantive response addressing all the issues you have raised.‘ Its now August 2026 and we have long since given up waiting or expecting a fair settlement.
I consider Penningtons to be a disgrace to the legal profession. They incompetent and fail to deliver what they promise (including a response to our complaint).
I recommend all who consider using them to carefully read this and all other reviews until you locate a more suitable firm who can be relied upon. Probate is a most challenging exercise in the UK and the last thing you need is to be let down as we were by the very people you appointed and trusted to navigate you through the process.
The best thing we did was to turn to a local firm who were not only less expensive but were also highly competent, responsive and efficient and who concluded matters for us in short order to our fullest satisfaction.
View this review on GoogleI contacted Penningtons because the medical accidents charity had told me they could help under the rule where you can talk to a solicitor for 20 minutes for free
I contacted Penningtons and made it clearly from the beginning that I only wanted advice about bringing the case against a doctor myself because I believed it was something they would not be interested in. I did emphasize this strongly.
They asked me to send information regarding what it was about. I provided this information and was told they would call me back. This went on for over 2weeks where they contested they would ring me back but never did
I eventually got an email from them saying they could not take my case on, which I had never asked them to and they could not provide free advice. They could have told me this from the beginning. A completely dishonest rapacious company who was only interested in finding out if there was something of value for themselves and not having the honesty from the beginning to simply say no we cannot give free advice
View this review on GoogleFrom recent experience working with PMC on a number of significant dispute resolution cases, they have been excellent. Compared with similar experiences with other firms, the legal team at Pennington's have excellent commercial and strategic ability and prioritise customer satisfaction. We will have no hesitation working with them again is the need arises .
View this review on GoogleWe had to engage this company as they are acting on behalf of Aviva, the freeholder of our development and the only insurer willing to cover it due to the cladding issues.
Since 2021, we have followed all required steps and have now received approval from the BSA. However, Penningtons have been causing delays by failing to respond in a timely manner since July 2025.
All we need is for them to act swiftly and responsibly so that the CDA can be signed and nearly 420 flats can be released from ongoing fire safety restrictions.
View this review on GoogleOverpriced, average lawyers honestly we went with them önce and they charged a fortune especially the extras, 2nd time we went with someone else and paid a 1/4 for a more engaged lawyer.
Go elsewhere unless your a multi millionaire
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