The Old Bank, 470-474 London Road, Westcliff-On-Sea, Essex, SS0 9LD
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Google's 5 most relevant reviews. The rating is Google's average across all 335 reviews.
We recently used Amber for our first home purchase and honestly could not have asked for a better experience.
Amber came highly recommended to us by several people, including my in-laws who had used her previously, so we already had a good feeling about working with her. From start to finish, she was fantastic.
As first-time buyers, we had lots of questions and were completely new to the process, but Amber was always patient, approachable and happy to explain things in a way that made sense. Nothing ever felt like too much trouble.
She was incredibly thorough, kept us updated throughout and made sure everything moved along as smoothly as possible. We always felt reassured that our purchase was in safe hands.
What impressed us most was how quickly everything was completed. Our purchase went through in just 4 weeks, which exceeded all of our expectations.
We are so grateful for all of Amber’s hard work and support. It is easy to see why she is so highly recommended, and we will absolutely continue recommending her to family and friends ourselves.
Thank you, Amber, for helping us buy our first home and making the whole process far less stressful than we expected!
View this review on GoogleThe worst. 40 years? Paul Robinson’s office requested documents for the estate of my Aunt. I have sent them 3 times this year alone. (2026). They made it sound that I am delinquent for not complying with their request. I used the address they advised me to use. Nothing! Another problem is, their response to my email is they are on vacation or away. The last response was “ will look”. If there is a rating less than 1 star, I would use this rating. Very poor service, especially the response time. 1/4 star.
View this review on GoogleI recently sold my house and the solicitor I engaged let me down in the first week! He did not return my calls or emails and I have never heard from him since! I asked my selling agent, Sally from Stuart Thomas, for a recommendation which is how I came across Tracey Hughes at Paul Robinson Solicitors. Tracey is simply superb, should you need someone to get the job done with absolutely no time wasting or long periods of uncertainty then Tracey is your go to! Right from the start of our dealings I noticed my emails were responded to, at most within a few hours, and quite often within minutes. I accordingly responded to Tracey's questions/enquiries in quick time so as at all times the process was as far advanced as possible. At all times I was absolutely 100% confident that the sale would not fall through or drag on due to yet another waste of space solicitor, many of which I have come across during my 45 years of buying and selling property. I was happy that I should simply wait to hear from Tracey as and when it was necessary, and I always did, without fail. We all know how stressful this house selling/buying process is, to add in to the mix a solicitor that does not respond, gets it wrong, lies and over charges is something none of us need. Be assured that you will not be treated like this with Tracey on your team, she will get the job done in a no fuss, efficient, friendly and professional manner. In addition, on the odd occasion I had a question Tracey would respond in her usual lightening fast way with a clear and concise explanation that made complete sense. Based on my experience I can only highly recommend Tracey Hughes, she is amazing, a breath of fresh air and an example of how it should be done.
View this review on GoogleTracey Hughes was so professional in the sale of my house, that I would recommend her to anyone wishing for a smooth experience. Her friendly approach with the advice and guidance and the gentle manner whenever I had any personal contact, which was very reassuring.
She was the guiding light through the whole experience and I am very grateful to her.
View this review on GoogleI would highly recommend Paul Robinson Solicitors after employing them to represent a family member in a rather difficult situation. Angelina and Dalton were extremely sympathetic to the situation and maintained excellent communication throughout this worrying process. Angelina's advice was spot on resulting in the right result.
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