Helmont House, Churchill Way, Cardiff, CF10 2HE
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Google's 5 most relevant reviews. The rating is Google's average across all 961 reviews.
Please avoid at all costs. If you're looking for an exercise in patience and persistence, this company excels at providing one. Communication appears to require extensive chasing, and a simple callback somehow took two months to materialise.
As for my payout, three years later I'm still waiting, which is an impressive level of delay by any standard. If efficiency and customer service are priorities for you, I'd suggest looking elsewhere and saving yourself the stress.
Unfortunately, zero stars isn't an option, though in this case it would feel like the most appropriate rating.
View this review on GoogleLeft 1 star purely as 0 stars is not an option. I don't even know where to begin with this, and based on my experience I would advise ANYBODY reading this to avoid this company at all costs.
They were appointed to handle my claim in February 2024 following a non-fault RTC where the other driver admitted full liability. Medical reports were completed along with financial statements provided to support loss of earnings through self employment.
2.5 years later, and the claim has still not been resolved. Having had no contact from them since February this year, I decided today to call them to find out what was going on.
Guess what happens next.
Have just been informed that they have decided they are no longer in the personal injury claims business and have passed my claim to another company. They haven't contacted me to inform me of this change, and I've had no contact from the new company.
To say that I am angry and frustrated is an understatement. My claim is a fairly small one, so I can only imagine the duress this has put on others in a far worse position than myself.
The only upside I guess is that I no longer have to deal with this company as my experience has been nothing short of a nightmare for over two years.
Will be looking into reporting to the Ombudsman as this simply shouldn't be allowed.
View this review on GoogleIt's a shame zero stars isn't an option. Avoid this firm at all costs. Nearly 3 years for a simple RTA. I didn't choose this firm it was linked to my car insurance. I submitted 2 separate complaints according to their policy and neither was knowledged or acted on. A really disgraceful company. If you have a choice run the other way, FAST!
View this review on GoogleAwful seems to be a common trend with New Law. It’s actually reassuring that other people are in a similar situation to me. My car insurance put me in touch with these in November 2021. We are now almost in August 2026 and the claim is still ongoing.
Even though I did a weekly email to them and phone call asking for updates for possibly around 12 months I’m still no further. New law sat on information for months on end, didn’t act upon my instructions and request, didn’t seem as though they had my best interest as their priority (even though they are planning to take quite a large percentage) and generally just seemed to rollover and accept everything without questioning even after raised serious concerns around things.
So pleased that the claim has now been sold on to another company who have done more in the past four days the new law have done in the past four years.
It would have been great to award a zero star rating.
View this review on GoogleOnly used New Law Solicitors as that’s who my insurance company put me in touch with.
Obviously hopefully that I won’t ever need a personal injury solicitor again, however if I do, I would never use New Law Solicitors.
Really poor service throughout the entire process.
Barely fought for my behalf to get the most possible compensation, asked me for evidence, and then advised dropping portions of the claim due to insufficient evidence even though I provided exactly what they asked for and they didn’t ask for anything further to support it. If they had asked for more, I’d have been able to provide it.
I’m now being advised that if I wanted to provide more, it could take another 6 months. So I’m just going to drop it. But I feel I’ve lost out due to their incompetence.
They’ve acted in their best interest (closing the case sooner) instead of mine.
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