Hornby House, 23 Peterborough Road, Harrow, Middlesex, HA1 2BD
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Google's 5 most relevant reviews. The rating is Google's average across all 39 reviews.
Outstanding conveyancing service and I cannot recommended this firm highly enough. Tracy Bennett was exceptional in her efficiency, willingness to chase various parties, keep me updated, and also put my mind at ease throughout the process. She and her assistants provided outstanding support and for a reasonable price, and I am truly grateful.
View this review on GoogleFurther to my previous review, readers will see that Howard Smith publicly stated words to the effect of “let’s see what we can do.” I can confirm exactly what was done thereafter: absolutely nothing.
Mr Smith telephoned me at a time I advised was inconvenient. I then followed matters up by email, expecting a substantive response. None was forthcoming. Instead, communication simply ceased. The last I heard from him was on 5 February, after which he appears to have disappeared entirely from the matter.
It is difficult to overstate how poorly this has been handled. To publicly invite contact, create the impression that assistance will be provided, and then do nothing at all, speaks volumes.
It will be interesting to see whether any response is now posted to this review. If not, I shall continue to update matters and add further reviews so that others may make informed decisions before instructing this firm.
Prospective clients may also wish to review the SRA website, where recent regulatory findings and financial penalties involving the firm are publicly available. Having experienced the level of service first hand, I can understand why concerns have arisen.
View this review on GoogleI had a very good experience with Lynch Hall & Hornby. The team was professional, efficient, and always kept me updated throughout the conveyancing process. They explained everything clearly and responded quickly whenever I had questions, which made the whole process much less stressful.
Everything was handled smoothly and on time, and I always felt that my case was being looked after properly. I would definitely recommend Lynch Hall & Hornby to anyone looking for a reliable conveyancing solicitor.
View this review on GoogleWe recently used Lynch Hall & Hornby for the purchase of our first home and couldn’t be happier with the service we received. Tracy was our main point of contact and was outstanding throughout – professional, proactive and always quick to respond to any questions we had. As first-time buyers we were naturally anxious, but she explained each step clearly and kept the whole process moving smoothly.
Jigna was also incredibly helpful and supportive whenever Tracy was unavailable, making sure nothing was delayed and that we were always kept up to date. Their teamwork, attention to detail and calm approach took a lot of the stress out of what could have been an overwhelming experience. We would highly recommend Lynch Hall & Hornby to anyone looking for reliable and efficient conveyancing services.
Highly Recommended🤩
View this review on GoogleI contacted this firm in early January with a polite and straightforward request for information relating to a probate matter in which they had previously acted. I fully acknowledged that they could not simply release information and specifically asked what they would require from me in order to proceed properly. That email was completely ignored.
I followed up three weeks later requesting an update. This was also ignored. I then attempted to contact the office by telephone, again without any response.
I subsequently discovered that a portion of my original email had been forwarded to a third party without my knowledge or consent. This included my personal details, such as my name and telephone number. I was never informed this would be done, nor was my permission sought.
I have since attempted to escalate this matter to a senior partner and, once again, have received no response. It is like the company do not care or are simply living in the past.
This represents a serious failure in basic client care, communication, and handling of personal information. Prospective clients would be well advised to review the firm’s regulatory history on the Solicitors Regulation Authority (SRA) website before instructing them.
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