The Lumen, St. James’ Boulevard, Newcastle Helix, Newcastle Upon Tyne, Tyne and Wear, NE4 5BZ
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Google's 5 most relevant reviews. The rating is Google's average across all 61 reviews.
Had a case with them and just felt like all they did was drag stuff on for months and waste my time. They kept delaying it because the person handling the case was on maternity leave (which is fair enough). Then after they got back they kept putting it off even though the case was time sensitive. They asked me to gather some information on the case that just didn’t exist. When I tried to question why they need it even the didn’t know. It was always me sending emails to get the case moving then after 6 weeks another person just randomly replied saying the last person has now moved teams. It felt like the first person dealing with it knew they were moving teams and didn’t care what happened with the case. Then the second person who took over the case had no idea about it and kept asking me to get the information that didn’t exist. When I questioned it more they basically told me they can’t help me anymore. Wasted 9 weeks of my time on a case that is approaching statutory of limitations.
View this review on GoogleI used the firm to purchase a house and was not disappointed.
This, however, was not my first time dealing with Hay & Kilner for various purchases of houses and land (not myself, but relatives). Communication was amiss in some cases, but certainly has improved drastically for myself this time around.
My primary contact in the firm was Scott Oliver - Paralegal, he has always been very diligent and prompt answering any queries I had and offered reliable advice.
View this review on GoogleThoroughly professional, friendly and approachable staff. Everything was explained clearly, questions answered, queries clarified. It was our first meeting at their new premises and the only issue for us was finding convenient parking!!
View this review on GoogleClaire Simmons and her conveyancing team were exceptional. They gave regularly updates on progress and excellent advice during negotiations. The whole process ran smoothly and efficiently. Hay & Kilner's electronic verification, signing and payments systems were very user friendly.
View this review on GoogleTom Bridge is an exceptional caring young man dedicated to his job. I saw him to discuss my will and finances and felt at ease from the moment we met. He was extremely patient - explaining anything I didn’t understand in a simple way. I would highly recommend him to anyone and say he is a huge asset to Hay and Kilner
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