21-23 Broad Green Road, Liverpool, L13 5SD
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Google's 5 most relevant reviews. The rating is Google's average across all 90 reviews.
I have used KMC legal on two separate occasions, one for a standalone purchase, the second for a sale. Dean McAfee and his team handled both my cases and were excellent. Dean is very thorough, includes you in the process and explains things without jargon. Prices are competitive too. Would highly recommend
View this review on GoogleI am extremely disappointed by the complete lack of professionalism and communication I experienced. This was a pressing legal matter that needed dealing with promptly, yet despite Sophie asking me to provide further information, I have heard absolutely nothing for two weeks, despite my repeated emails to her. If she did not wish to take on the work, I would have expected the basic courtesy of an honest and timely response so that I could approach another solicitor without further delay. Instead, I was simply left waiting and have now instructed Hibberts Solicitors. A very frustrating and unacceptable experience.
View this review on GoogleIt had been 43 years that we had lived in our property so we did not know what to expect. Dan and his team kept us calm and explained what we questioned. He did both sale of our home and purchase of new . Even though there were delays we were kept informed throughout could not fault the service that we received. Well done Dan and your team
Just to add the delays were no fault of KMC but from the vendors side.
View this review on GoogleIn November 2023, we instructed KMC Legal in Liverpool for the sale of our old property and the purchase of our new home, and it was by far the most frustrating part of the entire move.
Communication was extremely poor throughout. Emails were often ignored or answered days later, phone calls were not returned, and we constantly had to chase for even the most basic updates. There was no proactive communication at any stage, from anyone there.
We had a cash buyer ready to proceed, and the sellers of the property we were purchasing were using the same solicitor as us, yet the entire process still took six months to complete. Given those circumstances, we expected a far smoother and quicker transaction.
To make matters worse, we were due to complete on a Thursday, but it wasn’t until the Wednesday afternoon that completion was finally confirmed. The completion statements they sent had to be redone as they made no logical sense — not to us, and not to our mortgage broker who has over 20 years of experience.
The transfer of funds from us was completed at 10:30am and it took almost a further 5 hours to be told everything was finalised and we could collect the keys to the new house.
After we had moved in, we were also informed that we had overpaid on an item that had not been clearly disclosed to us. We subsequently received a refund of approximately £2,500. While we appreciate the refund, this money should never have been taken in the first place, and it further undermined our confidence in how our case was handled.
The delays, lack of communication and overall management of our transaction caused unnecessary stress during what should have been an exciting move.
Based on our experience, we would not recommend using KMC Legal.
View this review on GoogleWe had a great experience working with Joanna during both our sale and purchase, and would highly recommend her.
Due to complications outside of our control, the process took over a year. Throughout, Joanna was patient, professional, and consistently supportive. She kept us well informed, explained everything clearly, and was always available to answer our questions.
Her attention to detail and calm approach made a stressful process much easier, and we’re very grateful for her hard work in getting everything completed.
Thank you again, Joanna!
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