Core Legal House, 12 Falcon Court, Preston Farm, Stockton On Tees, TS18 3TU
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Google's 4 most relevant reviews. The rating is Google's average across all 4 reviews.
Terrible service from start to finish.
Communication throughout my purchase was poor. Emails regularly went unanswered, I was passed between multiple members of staff, and I constantly had to chase for updates. As a first-time buyer, I was relying on my conveyancer to guide me through the process, but I was often left completely in the dark.
For weeks I was told my chain-free purchase was being delayed because Core Legal were waiting for the leasehold information pack. When I contacted the freeholder responsible for providing it (who was also my landlord at the time), she said she hadn't even been asked for it.
After finally completing, the problems continued.
Core Legal submitted my SDLT return late, resulting in HMRC issuing me a £100 penalty. They accepted responsibility and promised to reimburse me, but only did so after I chased over the span of a year, and only once I explained I would have no option but to use their formal complaints procedure and, if necessary, refer the matter to the Legal Ombudsman. I received no apology or explanation, just the refund.
I also discovered my property still hadn't been registered with HM Land Registry. After my emails requesting an update were ignored, I contacted Land Registry myself. They confirmed Core Legal did not lodge the application until 3 June 2026, more than 19 months after completion, and several weeks after my original enquiry to Core Legal, which was never answered.
Having to constantly chase for updates and investigate my own conveyancing because nobody would answer straightforward questions is not what anyone should expect from a conveyancing solicitor.
This review relates to my experience with the Stockton branch, although the conveyancers I dealt with were based in Wakefield.
View this review on GoogleZoe Walker handled my case and I couldn’t thank her enough. She was polite, patient and kind. I know at times I was a handful but Zoe was amazing at reassuring me and I appreciate all her help over the last few months. Thank you so much!
View this review on GoogleUsed their services 3 years ago and called them after the purchase completed multiple times for query related to the house- was answered and helped as required. would recommend
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