Television House, 269 Field End Road, Eastcote, Middlesex, HA4 9XA
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Google's 5 most relevant reviews. The rating is Google's average across all 21 reviews.
Poor Communication and Significant Delays
My experience with Rochelle Perin was very disappointing and, in my view, fell below the level of service I expected. After paying for the service, I found myself repeatedly having to chase for updates throughout the process.
Our lease completed in February 2021, but the registration was still not finalised several years later. In 2023, after requesting an update, I was informed that an application had been submitted to HM Land Registry and that delays were due to their workload. However, when I contacted HM Land Registry directly, I was advised that no application had been received at that time.
In 2024, I became aware that a requisition from HM Land Registry had not been responded to for an extended period. I raised the matter with the Legal Ombudsman and the Solicitors Regulation Authority. Following this escalation, the file was reassigned, and it was then identified that incorrect documentation had originally been used, meaning the process had to restart.
Throughout, I felt there was a lack of clear communication and transparency. Rather than being proactively updated, I often had to follow up to understand what was happening.
The delays had a practical impact on us, including affecting our ability to move and resulting in additional financial costs when remortgaging.
Overall, based on my experience, I would not choose to use this service again.
View this review on GoogleWhat a sad situation to be in. Many years ago the team at Camerons Jones did some legal work for me and they were great. But how far things have fallen. No call backs. No replies to emails. Discourteous staff. Even if they are the cheapest solicitor in the borough, I wouldn't use them. People involved in the chain need to get the answers in a reasonable timeframe. A lack of answers at all is not reasonable. 0 out of 10.
View this review on GoogleCould give 0 if possible. WORST COMMUNICATION EVER. From Tanya and Darma. Darma’s solution has been “I will pass the message on for the past 4 months. Still waiting for a sale to go through with my clients because of this. Do not recommend.
View this review on GoogleWe have purchased and sold 3 properties with the professional help of Camerons Jones. Rochelle was very helpful and dealt expertly with any problems along the way.
View this review on GoogleI recently completed on a sale of a masonette in South Ruislip. Camerons Jones were amazing. Both Tania and Jackie provided an efficient, prompt and thorough service, from start to finish. I was always kept up to date on progress. All documentation and legal processes/jargon were clearly explained to me. I cannot thank them enough. They have made purchasing my first home such a stress free and enjoyable experience. I would certainly use them again and would highly recommend them to others. Excellent customer service. Thank you both so much again.
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