3 The Pantiles, Bexleyheath, Kent, DA7 5HH
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Google's 5 most relevant reviews. The rating is Google's average across all 215 reviews.
I am extremely pleased of Phil, Shelsea and the whole team. They were referred by the agents and they have done a good job in terms of processing our mortgage as fast as it can be. It was really helpful that there was a dedicated person that checks the entire sales process. It was also good that they have an integrated app so we are aware of the whole process. Sometimes, it can take days to get a reply especially in terms of the documents but when Phil replies, almost all the papers are already done. I highly recommend their service.
View this review on GoogleAbsolutely appalling service from Apex Law. I would give 0 stars if I could.
A straightforward no-chain purchase that should have taken around six weeks dragged on for SEVEN MONTHS, eventually requiring my mortgage offer to be extended and causing an enormous amount of completely unnecessary stress.
The lack of communication was beyond unacceptable. Emails ignored, calls unanswered, voicemail full, vague updates and constantly being told we were “still waiting for enquiries” without clear explanations or updated reports. I felt like I was harassing them for basic information about the largest purchase of my life.
I only spoke to my solicitor, Ismail Gozde, on the phone once in seven months. The final report was delayed without proper communication and, immediately after I complained, it was sent. He then went on two weeks’ annual leave.
The ONLY reason this sale finally went through was because my mortgage advisor personally called my solicitor on his mobile and pushed him to complete the report. If I hadn’t repeatedly chased and complained, I genuinely believe I’d still be waiting.
The seller and I actually had to work together to get information and move things along. At times, the seller was more helpful to me than my own solicitors.
Then Alison Buss took over and, incredibly, I had more communication from her in THREE DAYS than I had received from Ismail in SEVEN MONTHS.
This was the largest purchase of my life, yet I felt completely unsupported, anxious and like a burden every time I contacted them. It felt like a second job having to constantly chase the people I was paying to handle it. I paid Apex Law to manage my purchase, not to make me manage them.
Completely unprofessional and unacceptable. I would never use Apex Law again.
After my experience, I looked at previous reviews and was particularly concerned to find another recent review describing almost identical issues with Ismail — being impossible to reach, not responding to emails or calls and causing delays. Apex Law responded that they could not trace the reviewer as a client because they had not made a formal complaint. I will now be making my own formal complaint, so hopefully this time the issue can actually be addressed.
View this review on GoogleThe whole transaction has been delayed due to Ismail being IMPOSSIBLE to reach and not responding to emails or phone calls. This lack of communication is causing so much stress and upset, and is making it extremely difficult for the solicitors in the chain who are trying to keep everything moving forward.
View this review on GoogleMy partner and I used Apex as a recommendation from our mortgage broker. Truthfully, we were skeptical with any solicitor having not used any before, however, we cannot recommend Ismail enough. He is communicative, thorough and has a high attention to detail throughout the whole process. We will certainly recommend him and his team to friends / family.
View this review on GoogleAfter several property transactions satisfactorily completed we would have no hesitation in using Shelsea and the team again.
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