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Tony, Mel and the whole team were excellent throughout. The way they all work is informative, efficient and involving giving you a 360 degree view as a client on what is happening during your move. A V Rillo use modern technology (not all solicitors do from past experience) with the right frequency of contact and they always come back to you without hesitation and work with a smile which is what you need. Customer experience isn't always easy to get right these days but thanks so much guys and we'll let you know when we move again. Tim, Erin and family.
Jessica was extremely helpful all the way of the selling process. Speaking and emailing every step of the way in easy to understand language not solicitors wording. My sale went through in about seven weeks extremely quick with their expertise. Would recommend them to anyone. Well done AVRillo.
I have worked with Jessica Payne & Jodie Duffy on a number of cases and as an estate agent, I cant fault the service they have provided. I always get quick, efficient updates from them and I have never struggled to get hold of them on the phone. they always update me before I need to chase them and can't fault them as solicitors. The hospitality team always answer the phone quickly, are always happy and are very helpful. which is a refreshing change to a lot of solicitors out there that don't even try to help. everybody at AV Rillo cares and you can always tell through the service you receive.
We used AVRillo during our recent house sale and purchase. I was very happy with the service and would confidently recommend to others.
The team assigned to our case was very professional, knowledgeable and transparent. It was easy to reach someone in the team at any time and they were always able to answer any questions that I had.
Email communication from the team was informative and accompanied when needed by text that aimed to simplify the legal language. The online tracking system was helpful and provided added information regarding the status of our sale and purchase.
As expected, we received a reasonable number of letters and legal documents through the post. These came with helpful and simple instructions about what they meant and what we needed to do.
The conveyancing work was extremely thorough and by the time we exchanged contracts, we had a very comprehensive understanding about the property and felt confident that nothing had been missed.
In addition to being thorough, the team also worked quickly (we paid for the fast track service). The speed was extremely impressive and did not impact the quality of the work done.
The only two negative comments I have (although not significant) are as follows:
1) Emails were often not responded to. The team were far more responsive to telephone calls.
2) I would have preferred to know who within the team was sending emails. This was because emails would always be addressed from the team (i.e. the name of the lead solicitor) and because of this they sometimes lacked the personal touch.
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