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Con: Very disappointing service regarding a property purchase from start to finish, we had to constantly chase things and poor response to our enquires 80% of the time. Seems they obviously don't make enough funds when purchasing properties but either way the service should have been far more professional than we received.
Pro - The purchase did finalise eventually.
They rarely return calls, very annoying
Old school customer care - but not in a good way.
We have used Alsters Kelley occasionally over the years. Recently I had a problem with collecting documents and dealing with staff who did not check with one another and were not consistent in approach, creating a mountain out of a molehill.
I sent an email to the Practice Manager regarding the matter but have not received an acknowledgment, nor a reply.
Not good enough in the 21st century!
We will not use them again. OK when all going well, no response whatsoever when a customer has a problem.
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