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Reviews

Alsters Kelley

2.4 out of 5 stars

DARREN PASTURE
DARREN PASTURE

2 out of 5 stars

posted 1 year ago

Con: Very disappointing service regarding a property purchase from start to finish, we had to constantly chase things and poor response to our enquires 80% of the time. Seems they obviously don't make enough funds when purchasing properties but either way the service should have been far more professional than we received.
Pro - The purchase did finalise eventually.

musc2
musc2

2 out of 5 stars

posted 8 months ago

They rarely return calls, very annoying

Colin Lloyd
Colin Lloyd

2 out of 5 stars

posted 3 years ago

Old school customer care - but not in a good way.

We have used Alsters Kelley occasionally over the years. Recently I had a problem with collecting documents and dealing with staff who did not check with one another and were not consistent in approach, creating a mountain out of a molehill.
I sent an email to the Practice Manager regarding the matter but have not received an acknowledgment, nor a reply.

Not good enough in the 21st century!

We will not use them again. OK when all going well, no response whatsoever when a customer has a problem.

Mad Fellows
Mad Fellows

5 out of 5 stars

posted 3 years ago

Highly recommended.

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